The State of Digital Transformation 2018 - 2019 by Brian Solis What’s also evident is that there is still much work to do as companies are, by and large, prioritizing technology over grasping the disruptive trends that are influencing markets and, more specifically, customer and employee behaviors and expectations.
Digital transformation is modernizing how companies work and compete and helping them effectively adapt and grow in an evolving digital economy. This year, it’s clear that digital transformation is maturing into an enterprise-wide movement. Customer experience (CX) continues to lead digital transformation investments, but as we observed in 2017, employee experience and organizational culture are also rising in importance to empower and accelerate change, growth, and innovation.ĭigital Transformation as an Enterprise-Wide Movement Ownership is moving to the C-Suite and managed by cross-functional, collaborative groups. The list of disruptive technologies on the radar of stakeholders is expanding. In 2019, strategic digital transformation is only becoming more pervasive moving beyond IT to impact competitiveness throughout the organization. As disruptive technologies and their impact on organizations and markets continue to progress, our research aims to capture the shifts and trends that are shaping modern digital transformation. Now in its fifth year, our annual “State of Digital Transformation” research continues to document the constantly evolving enterprise. "Digital is an enterprise-wide strategic priority - but there's work to be done," according to Brian Solis and Altimeter, a Prophet company.
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